Frequently asked questions
*Who can rent your equipment?
All renters must be 18 years of age or older for all products. We reserve the right to refuse service to anyone, for any reason. Valid payment must be presented and payment completed before reserving rented items. Our rental agreement must also be completed before finalizing the rental contract. Check out our website under “Book Now” or call us with specific questions.
Are your inflatables and games just for Company or Community events?
Not at all. We are the perfect entertainment providers for individuals at birthday parties, picnics, family reunions, festivals, company picnics, church events, fund-raisers, business promotions, grand openings and any other event where people want to be entertained and have an extremely memorable experience. Check out our website under “Book Now” or call us with specific questions.
Do you have different characters or themes and types of inflatables available?
Do you deliver and set up?
Absolutely! We have courteous drivers that will deliver and set up each piece of equipment and insure that it is clean and in good working condition well before your party starts and will also come to take it down after the party is over. Set-up normally takes about 30-45 minutes and can be scheduled for your convenience. Check out our website under “Book Now” or call us with specific questions.
How much room do I need to have an inflatable or game?
Can I set up the Inflatables on surfaces other than grass?
We can set up most of our Inflatables on virtually any smooth surface including grass, cement, asphalt, indoors, pavement etc. Let us know the surface you will be using and we will make sure we utilize the proper anchors for your event. Unfortunately, we cannot set them up on dirt, gravel or sand. Check out our website under “Book Now” or call us with specific questions.
How do you blow-up each inflatable?
Each Inflatable uses a small fan that is plugged into a regular household (110) outlet within 80-100ft or we can bring a generator. We bring the extension cords and generators if needed at no additional cost. If you would like to set a piece at a park or place without an electrical outlet, let us know and we can arrange to use a generator. Check out our website under “Book Now” or call us with specific questions.
Is your equipment safe?
Yes. Our inflatables are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity.
This will help ensure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the jump. Most inflatables are covered overhead and also have netting on all four sides to allow great visibility and air circulation. We use special stakes to anchor the inflatable to prevent it from flying away in strong winds. We have a special Watchdog Siren that goes off if the air flow is interrupted and we place mats that meet industry and safety guidelines at each exit point. Extreme Party Innovation is the only inflatable company in Utah that has been awarded the SIOTO certification for safety in the inflatable industry. Check out our website under “Book Now” or call us with specific questions.
Are you insured?
Can I have my party at a park?
Absolutely. However, it is up to the customer to check with their city’s Parks and Recreation Department on whether they need to reserve the location, whether there is power (at least 20-amp circuit) where you will want the unit set up, if a water hookup is available (if water use is intended), and whether there are any regulations against having a bounce house in that location. Many cities have granted EPI as the only inflatable company that can use their parks, so if you have a problem let us know and we will try and get your event reserved. We have provided instruction for you to help with park set up . See this information under the “More” tab on the top of the home page. Check out our website under “Book Now” or call us with specific questions.
Is there an age limit?
All of our inflatables are designed for ages 3 & up. Kids and adults of all ages can have a great time in our Inflatables. We have some guidelines as to how many people can fit in or on a game at one time. It is usually not a weight capacity issue, but a guide to allow everyone enough room to jump around safely. We also restrict participation by size. We do not recommend that individuals of different sizes jump at the same time. See the page for each inflatable to see its recommended number of players. Check out our website under “Book Now” or call us with specific questions.
Even if you pay a deposit minutes after checking availability, there is always a chance that another customer’s reservation is processed through before yours. We will always give the reservation to the first deposit received, but we have multiple customer service agents that take deposits and inquiries. Plus, we have inquiries that come from our text line, website, email, outside referral websites, and over the phone. So, availability is never 100% guaranteed. We will let you know right away if your item becomes unavailable, and your deposit will promptly be refunded. Items are only held with payment in full, otherwise, it is first-come, first-served. Check out our website under “Book Now” or call us with specific questions.
Do you require a deposit?
Due to the popularity of our inflatables, a 100% payment deposit is required before we can schedule your event. Payments can be made via check, cash, card or Venmo. A full refund will be offered if the event is canceled within 7 days. Check out our website under “Book Now” or call us with specific questions.
What if I need to reach you during my party?
We always have someone in the office or available by mobile phone when there are Inflatable games out. In the rare event that you have a problem one quick phone call can get it solved. If we can’t help you by phone, one of our courteous drivers will be out in a short time to assist you. Check out our website under “Book Now” or call us with specific questions.
Do you offer gift cards?
How Long Do I Get My inflatables?
Our inflatables rentals are for a full day! Deliveries’ are between 6:30 am and noon (by appointment) the day of your rental, clean up are at the end of the business day beginning around 8:00 pm and going until 11:00 pm (our business days are Monday to Saturday). Sunday rentals will be delivered on Saturday evening and picked up on Monday mornings (8 hours) after a full day! Check out our website under “Book Now” or call us with specific questions.
What Is My Exact set up Time Going to Be?
You will be notified of your approximate setup time after you make your reservation. If you need a specific time, you’ll want to reserve as far in advance as possible. Reservation times are given out on a first-come, first-serve basis. We don’t have unlimited staff to help everybody all at once, so we must spread out our deliveries in order to efficiently help each customer. We know that the available delivery times won’t work for everyone, but it also isn’t fair to a customer that did reserve with more advance notice to have a longer wait time while we help someone who reserved after them. If you must have a specific delivery time that is not available, we leave a few slots open for customers who are willing to pay a$150 prioritization fee for their order. This allows us to staff accordingly and move your place up in line. We do not have unlimited prioritization slots, and this is not always a guaranteed option. While we understand not getting the delivery time you need for your event may be frustrating, we ask you to understand that everyone that has reserved from us also has an event important to them and we have assigned pickup times as fairly as possible.
What Is Included with The Rental?
The published price includes set-up, sanitizing, and clean up as well as all other required equipment including generator, if no other power source is available, and a pad to help prevent lawn damage and keep guests safe at each exit point. Extra-large and L-shaped stakes, safety cones, and watchdog blower sirens are also included at no extra charge. A party tech that operates the unit and entertains your guests for the length of your event can also be purchased at an additional cost. Check out our website under “Book Now” or call us with specific questions.
How Do I Make a Reservation?
Click on the “Book Now & rental prices, Book Now” button on the bottom of the page or call or text us for availability. Once you are ready to make are reservation, we require payment in full to hold your reservation. When you click the “Book Now” button, you will be asked to fill in the information page. This will help us know if your inflatable choice is available on the day and time you want it. It will also show you all our products and allow you to receive a quote before actually booking for your event. If you don like the quote, go back and make any changes you would like to ensure your event is exactly the way you want. Then click the button to receive a contract, pay the fees and you are all set. Check out our website under “Book Now” or call us with specific questions.
Do I Need a Generator?
You do not need a generator to operate our inflatables unless your inflatable requires two or more fans. (slides, obstacle courses, etc.) or if the location you are planning to use does not have power. The blower for the inflatables plugs into a standard 110v outlet. You will want to make sure the outlet being used is not powering other devices/appliances – and that it isn’t on a circuit that is also supplying power to other things. Check out our website under “Book Now” or call us with specific questions.
Can I use water on all inflatables?
Not all of our inflatables can be used wet, but they ALL work great dry! If you are using one of our designated wet inflatables with water, the water tubing on the inflatables connects to a standard water hose. If you add water to one of our dry inflatables, you will be charged an extra $300 for damages. Wet inflatables use special stitching, and venial and have specific exit pools for safety. Adding water to a dry inflatable causes permanent damage to the stitching, and venial and can create a dangerous situation for your guests. Check out our website under “Book Now” or call us with specific questions.
What Age of Kids & How Many?
Our inflatables are generally for kids 3 and older. Older kids usually need much larger, heavier, and more expensive inflatables to keep them entertained. Most of our inflatables accommodate 8-10 kids at a time, and 500lbs at a time – so they are perfect for birthday parties, family gatherings, and much more! All of our inflatables, obstacle courses, interactives, and slides help circulate the kids in and out of the inflatables, so a party can easily have more kids than what the inflatables can hold at once! Check out our website under “Book Now” or call us with specific questions.
What is required of me during the event?
- Of course you need to make the decision on what inflatable or carnival game you want. Our event planners will guide you if you need any help, just give us a call.
- Next, you need to pick the site of your event, be sure to follow the guidelines listed above. If you are using a park or other venue, you need to get permission. Ye also need to inspect the site to be sure there are no sticks, rocks, animal feces or other obstacles that would prevent us from setting up.
- You need to read and sign the waiver/contract.
- Pay the fees
- Be present when our set up team arrives to show them where you would like the inflatables or carnival games to be located.
- Approve and sign the approval form once the team has set up for your
- If your event starts 20 minutes after the setup, the fans/generator (if applicable) will be shut off after set up. This will require you to start the generator and/or flip the switch on the fans. Not to worry, it is very easy and our setup crew will show you how it is done.
- During the event, supervise the play, according to guidelines provided on each inflatable and the instructions the setup crew gives you, especially if there are young kids playing. If you have purchased a party tech, they will do this for you so you can sit back and be astonished at how well our party tech manages your event.
- At least an hour before the scheduled clean-up, turn the inflatable off by turning off the fan/generator. If you have a wet side, turn the water off the slide and let it dry out for 30 minutes before shutting it down.
- Be available at the end of clean-up to provide any feedback to our clean-up crew.
- Fill out our customer evaluation form that will be sent to you the day following your event. And if possible, provide a recommendation on our services to google. We will send you an invite.
- Tell all your friends about who we are and the great time you had working with us.
- Book us again, and again and again.
Check out our website under “Book Now” or call us with specific questions.